Feedback to Services

These are a way you can feed into local services and national strategies.
1.Patient Advice and Liaison Service
PALS will:
• Provide you with information about the NHS and help you with any other health-related enquiry
• Help resolve concerns or problems when you are using the NHS
• Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
• Provide you with information and help introduce you to agencies and support groups outside the NHS
• Inform you about how you can get more involved in your own healthcare and the NHS locally
• Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
• Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.
www.pals.nhs.uk/
2.Local Involvement networks
From April 2008, the Government plans to replace Patient Forums with Local Involvement Networks (LINks).LINks are being introduced to help strengthen the system that enables communities to influence the care they receive.
Backed up by certain powers, LINks will:
• provide everyone in the community – from individuals to voluntary groups – with the chance to say what they think about local health and social care services – what is working and what is not.
• give people the chance to influence how services are planned and run.
• feedback to services what people have said about services so that things can be improved
A Local Involvement Network (LINk) is a network of local people and groups who have joined forces to improve health and social care services by listening to people
www.nhs.uk/nhsengland/links/pages/links-make-it-happen.aspx

3.National Association for Patient Participation (in primary care)
www.napp.org.uk/
4.Patient opinion.
This is a not-for –profit social enterprise founded by a GP. They say ‘We want to hear your story and your ideas to help other patients, and to improve the NHS’
www.patientopinion.org.uk/

5. List of current NICE consultations.
www.nice.org.uk/search/guidancesearchresults.jsp?keywords=consultations&searchSite=on&searchType=All&newSearch=1
Campaigning with NICE-how patients and public can have their say.
www.nice.org.uk/media/221/9E/PPIPFactsheetCG3.pdf
6. Sainsbury Centre for Mental Health

Working to improve the quality of life for people with mental health problems by influencing policy and practice in mental health and related services.

http://www.scmh.org.uk/

7. Department of Health Live Consultations.
www.dh.gov.uk/en/Consultations/Liveconsultations/index.htm
8.Department of Health Strategy Documents.
The Our Health, Our Care, Our Say White Paper sets out a vision to provide people with good quality social care and NHS services in the communities where they live. NHS services are halfway through a 10 year plan to become more responsive to patient needs and prevent ill health by the promotion of healthy lifestyles.
www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_4127459.pdf